Last Updated: April 2026
These Policies & Terms apply to all projects, quotes, and orders placed with Honor Bound Designs, LLC (“we,” “us,” or “the Company”). By approving a quote or submitting payment, you agree to the terms below.
1. Project Approval & Payment Terms
- A 50% non-refundable deposit is required to begin all projects.
- The remaining balance is due prior to pickup or shipment.
- No product will be released, delivered, or shipped until full payment is received.
- Accepted payment methods include credit/debit card, ACH, and approved digital payment platforms.
2. Design Process & Proofs
- Each project includes one (1) design proof for review and approval.
- Additional revisions beyond the included proof are billed at $90/hour, in 30-minute increments.
- Work does not begin until the design is formally approved by the client.
- Approval confirms all details including layout, spelling, materials, and personalization.
3. Changes & Change Orders
- Any changes requested after design approval require a written change order.
- Change orders may result in:
- Additional cost
- Extended timeline
- Work will not proceed on revised items until the change order is approved.
4. Lead Times & Scheduling
- Standard lead time is 4–6 weeks from design approval and deposit receipt.
- Lead times may vary based on project complexity, material availability, and current workload.
- Rush orders may be available for an additional 25%–40% fee, depending on timeline requirements.
- Estimated completion dates are targets, not guarantees.
5. Materials & Craftsmanship
- All products are handcrafted using premium materials. Variations in:
- Wood grain
- Color tone
- Natural characteristics
are expected and not considered defects.
- We reserve the right to make minor material substitutions of equal or greater quality if necessary.
6. Client-Supplied Items
- Clients are responsible for providing all items (medals, flags, coins, etc.) unless otherwise agreed.
- We are not responsible for:
- Missing items
- Incorrect quantities
- Damage inherent to pre-used materials
- Clients represent that they have the legal right to use any supplied:
- Insignia
- Logos
- Images
- Text content
7. Shipping, Delivery & Pickup
- Shipping costs are calculated separately and added to the final invoice.
- All shipments are insured.
- Upon delivery:
- The client must inspect the item immediately
- Any damage must be reported within 48 hours
- For verified shipping damage, we will repair or replace the item at our discretion.
- Local pickup is available by appointment.
8. Warranty
- All products include a 1-year workmanship warranty covering defects in craftsmanship.
- This warranty does not cover:
- Normal wear and tear
- Environmental damage (humidity, sunlight, etc.)
- Damage caused by improper handling or installation
9. Cancellations & Refunds
- Deposits are non-refundable once design work has begun.
- If a project is canceled:
- Work completed to date will be billed
- Any remaining balance (if applicable) will be invoiced
- Custom-built items cannot be returned once completed.
10. Intellectual Property & Usage
- All designs, layouts, and build methods remain the property of Honor Bound Designs, LLC.
- We reserve the right to photograph and use completed work for:
- Portfolio
- Marketing
- Social media
Unless otherwise requested in writing by the client.
11. Limitation of Liability
- Our liability is limited to the total amount paid for the project.
- We are not responsible for indirect, incidental, or consequential damages.
12. Agreement to Terms
By submitting a deposit or full payment, the client acknowledges that they have read, understood, and agreed to these Policies & Terms.
Contact Information
Honor Bound Designs, LLC
Email: luis@honorbounddesigns.com
Phone: (401) 542-8497